Privacy Statement

1.Our privacy policy at a glance

General information

The following gives you an overview of what happens to your personal information when you visit our website. Personal information means any data by which people could personally be identified. For detailed information on data protection, please see our privacy policy below.

Data collection on our website

Who is responsible for the data collection on this website?

Data is processed on this website by the website operator. The operator’s contact details can be found in the website’s required legal notice.

How do we collect your data?

On the one hand, your data will be collected by us, e.g. if you enter these in one of the contact forms.

Other data is collected automatically by our computer systems when you visit the website. This data is primarily technical data such as the browser and operating system you are using or when you accessed the page. This data is collected automatically as soon as you enter our website.

What do we use your data for?

Part of the data is collected to ensure the proper functioning of the website. Other data can be used to analyse how visitors use the site.

What rights do you have regarding your data?

You always have the right to request information about your stored data, its origin, its recipients, and the purpose of its collection at no charge. You also have the right to request that it be corrected, blocked, or deleted. You can contact us at any time using the address given in the legal notice if you have further questions about the issue of privacy and data protection. You may also, of course, file a complaint with the competent regulatory authorities.

Analytics and third-party tools

When visiting our website, statistical analyses may be made of your surfing behaviour. This happens primarily through the use of cookies and analytics. The analysis of your surfing behaviour is usually anonymous, i.e. we will not be able to identify you from this data. You can object to this analysis or prevent it by not using specific tools. You will find detailed information on this in the following privacy declaration.

You can object to this analysis. We will inform you below about how to exercise your options in this regard.

2. General information and mandatory information

Data protection

The operators of this website take the protection of your personal data very seriously. We treat your personal data as confidential and in accordance with the statutory data protection regulations and this privacy policy.

If you use this website, various pieces of personal data will be collected. Personal information is any data with which you could be personally identified. This privacy policy explains what information we collect and what we use it for. It also explains how and for what purpose this is done.

We point out that data transmission over the Internet can have security loopholes. Complete protection of data against third-party access is impossible.

Notice concerning the party responsible

Responsible for data processing on this website is:

Serviva GmbH
Schlüterstraße 38
10629 Berlin

Phone: +49 (0) 30 – 8877-1300
E-mail: info@serviva.com

The party responsible is a physical or legal person who decides on the goals and methods of processing personal data, alone or together with others (e.g. names, e-mail addresses, etc.).

Revoking your consent to the processing of your data

Many data processing operations are only possible with your express consent. You may revoke your consent at any time with future effect. An informal e-mail making this request is sufficient. A revocation request from you does not apply to data processed prior to your request having reached us.

Right to file complaints with the regulatory authorities

If there has been a breach of data protection legislation, the person affected may file a complaint with the competent regulatory authorities. The competent supervisory authority for matters related to data protection legislation is the data protection officer of the federal state in which our company is headquartered. A list of data protection officers and their contact details can be found at the following link: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html.

The right to data portability

You have the right to have data which we process on the basis of your consent or in fulfilment of a contract automatically delivered to yourself or to a third party in a standard, machine-readable format. If you require the direct transfer of data to another responsible party, this shall only take place to the extent that is technically feasible.

SSL encryption

This site uses SSL encryption for security reasons and for the protection of the transmission of confidential content, such as the enquiries you send to us as site operator. You can recognise an encrypted connection by the fact that the address line of the browser changes from “http://” to “https://”, and by the lock symbol in your browser bar.

When SSL encryption is activated, the data you transfer to us cannot be read by third parties.

Information, blocking and deletion

As permitted by law, you have the right to be provided with information free of charge at any time about any of your personal data that is stored as well as its origin, the recipient and the purpose for which it has been processed. You also have the right to have this data corrected, blocked or deleted. You can contact us at any time using the address given in our legal notice if you have further questions on the topic of personal data.

Objection to promotional e-mails

We hereby expressly prohibit the use of contact data published in the context of website legal notice requirements with regard to sending promotional and informational materials not expressly requested. The website operator expressly reserves the right to take legal action in the event that unsolicited marketing material is received, for example, spam e-mails.

3. Data protection officer

Statutory data protection officer

We have appointed a data protection officer for our company.

Mr Daniel Schwedler

Phone: +49-30-8877-1300

E-mail: d.schwedler@serviva.com

4. Data collection on our website

Cookies

Some of our webpages use cookies. Cookies do not damage your computer and do not contain viruses. Cookies help make our website more user-friendly, efficient and secure. Cookies are small text files that are stored on your computer and saved by your browser.

Most of the cookies we use are “session cookies.” They are automatically deleted after your visit. Other cookies remain in your device’s memory until you delete them. These cookies make it possible to recognise your browser when you next visit the site.

You can configure your browser to inform you about the use of cookies so that you can decide to accept or reject each cookie. Alternatively, your browser can automatically accept cookies under certain conditions or always reject them, and you can also tell it to automatically delete cookies when closing your browser. Disabling cookies may limit the functionality of this website.

Cookies which are necessary to allow electronic communications or to provide certain functions you wish to use (such as the shopping cart) are set on the basis of Art. 6 para. 1 lit. f of the GDPR. The website owner has a legitimate interest in storing cookies for the correct technical and optimised delivery of his services. If other cookies (such as those used to analyse your surfing behaviour) are also stored, they will be treated separately in this privacy policy.

Server log files

The website provider automatically collects and stores information in “server log files”, which your browser automatically transmits to us. These are:

• Browser type and browser version
• The operating system used
• Referrer URL
• Host name of the accessing computer
• Time of the server request
• The IP address

This data will not be combined with data from other sources.

The basis for data processing is Art. 6 para. 1 lit. b of the GDPR, which allows the processing of data to fulfil a contract or for measures preliminary to a contract.

Contact form

Should you send us questions via the contact form, we will collect the data entered on the form, including the contact details you provide, in order to answer your question and any follow-up questions. We do not share this data without your permission.

We will, therefore, process any data you enter onto the contact form only with your consent per Art. 6 para. 1 lit. a of the GDPR. You may revoke your consent at any time. An informal e-mail making this request is sufficient. The legality of the processing of data which has already occurred before we receive your request remains unaffected by this.

We will retain the data you provide on the contact form until such time as you request its deletion, revoke your consent for its storage, or the purpose for its storage no longer pertains (e.g. after fulfilling your request). Any mandatory statutory provisions, especially those regarding mandatory data retention periods, remain unaffected by this provision.

Registration on this website

You can register on our website in order to access additional functions offered here. The data input will only be used for the purposes of using the site or service for which you have registered. The mandatory information requested during registration must be provided in full. Otherwise, we will reject your registration.

To inform you about important changes such as those within the scope of our site or technical changes, we will use the e-mail address specified during registration.

We will process the data provided during registration only on the basis of your consent (Art. 6 para. 1 lit. a of the GDPR. You may revoke your consent at any time with future effect. An informal e-mail making this request is sufficient. The data processed before we receive your request may still be legally processed.

We will continue to store the data collected during registration for as long as you remain registered on our website. Statutory retention periods remain unaffected.

Processing of data (customer and contract data)

We collect, process, and use personal data only insofar as it is necessary to justify, establish, or modify legal relationships with us (master data). This is done on the basis of Art. 6 para. 1 lit. b of the GDPR, which allows the processing of data to fulfil a contract or for measures preliminary to a contract. We collect, process and use your personal data about the use of our website (usage data) only to the extent required to enable you to access our service or to bill you for the same.

The collected customer data will be deleted after completion of the order or termination of the business relationship. Statutory retention periods remain unaffected.

Data transmission when entering into a contract for services and digital content

We transmit personally identifiable data to third parties only to the extent required to fulfil the terms of your contract with us, for example, to banks entrusted to process your payments.

Your data will not be transmitted for any other purpose, or only if you have given your express permission to do so. Your data will not be disclosed to third parties for advertising purposes without your express consent.

The basis for data processing is Art. 6 para. 1 lit. b of the GDPR, which allows the processing of data to fulfil a contract or for measures preliminary to a contract.

5. Analysis tools and advertising

Google Analytics

This website uses Google Analytics, a web analysis service. This is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Google Analytics uses what are called “cookies”. These are text files that are stored on your computer and that allow an analysis of your use of the website. The information generated by the cookie about your use of the website is usually transmitted to and stored by Google on servers in the United States.

Google Analytics cookies are stored on the basis of Art. 6 para. 1 lit. f of the GDPR. The website operator has a legitimate interest in analysing user behaviour in order to optimise both its website and its advertising.

Browser plug-in

You can prevent cookies from being stored by selecting the appropriate settings in your browser; however, we wish to point out that by doing so, you may not be able to enjoy all the features of this website. You can also prevent the data generated by cookies about your use of the website (incl. your IP address) from being passed to Google, as well as the processing of this data by Google, by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de.

Objecting to the collection of data

You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie will be set that prevents your data from being collected on future visits to this site: Disable Google Analytics.

For more information about how Google Analytics handles user data, see Google’s Data Protection (Privacy) Policy: https://support.google.com/analytics/answer/6004245?hl=de.

Data processing order

We have entered into a contract with Google to outsource our data processing and have fully implemented the strict requirements of the German data protection authorities when using Google Analytics.

Demographic features of Google Analytics

This website uses Google Analytics’ “demographic features”. This allows reports to be generated containing statements about the age, gender and interests of site visitors. This data comes from interest-based advertising from Google and third-party visitor data. This collected data cannot be attributed to any specific individual person. You can disable this feature at any time by adjusting the ads settings in your Google account, or you can generally forbid the collection of your data by Google Analytics as described in the section “Objection to data collection.”