Support employee (w/m/d) Software Patricia®
Full-time or part-time
Serviva GmbH is a long-standing co-operation partner of the Swedish software manufacturer Patrix AB and offers innovative software solutions for the management of intellectual property (IP). As an official partner in Germany, Austria and Switzerland, we support companies and law firms in the implementation and ongoing support of Patricia®.
To strengthen our team, we are currently looking for a committed and communicative
Support employee (f/m/d)
Software Patricia®
(full or part-time)
who would like to work at the exciting interface between IP law, software and services after a thorough induction.
Your tasks
- First point of contact for our customers for all technical and application-related questions relating to the Patricia® software
- Supporting and assisting our customers in their day-to-day business as well as with special challenges in using the programme and creating reports
- Analysing and solving software problems in close cooperation with our support team, the IT team and the Patrix AB support staff
- Participating in training and advising customers on best practices and efficient ways of using the software
- Documenting and maintaining support cases in our ticket system
Development opportunities:
- Independent implementation of updates and customisations to meet the individual needs of customers
- Support with the introduction and implementation of the software for new customers
- Project manager for software implementation projects
Your profile
- Comparable professional experience
- First professional experience in support, ideally with a high affinity for IT
- Basic knowledge of intellectual property (IP) is an advantage, but not a must
- Strong communication skills, especially in telephone and email contact with customers
- Structured and solution-orientated way of working and quick comprehension skills
- Enjoy learning and working in a dynamic, technical environment
- Very good written and spoken German and good English skills
Your chance
- An exciting job at the interface between software, IP law and services
- Comprehensive familiarisation with the Patricia® software product and the opportunity for continuous further development
- A motivated and friendly team with flat hierarchies and an open corporate culture
- Flexible working hours
- The opportunity to work partly from home after intensive on-the-job training
- Attractive training and development opportunities
Your application
Does that sound exciting?
Then we look forward to receiving your application! Send us your complete documents including salary expectations and earliest possible starting date by e-mail to: bewerbung@serviva.com with the subject: ‘Support employee Software Patricia®’.
You are also welcome to contact us in advance by telephone to ask initial questions (030 – 88 77 13 00).
We look forward to receiving your application!
Serviva GmbH
